Privacy Policy, Exchange and Return Policy, Consent Form, Cookie Policy

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Privacy Policy

I. Purpose:

This Privacy Policy applies exclusively to this website and aims to inform its visitors, users and customers who are holders of personal data (identified or identifiable natural person) the data processing that is carried out and the principles and duties that we observe with regard to the protection of personal data. We aim to guarantee the quality, integrity, confidentiality and privacy of the information provided by our visitors, users and customers.

II. Privacy and Security:

Renaissance São Paulo Hotel, hereinafter referred to as the Company, is responsible for this website and undertakes to guarantee the privacy and confidentiality of the personal data collected (any information relating to an identified or identifiable natural person), in accordance with the General Regulation of Data Protection and other applicable legislation on the protection of personal data, having security systems and organizational measures to prevent the consultation, modification, destruction or addition of data by persons not authorized to do so and that allow the detection of eventual information deviations.

III. Collection of Personal Data:

Renaissance São Paulo Hotel respects your right to privacy, so this website can be visited without having to reveal any personal information because it does not make an automated collection of personal data.

The possible collection of personal data on this website is carried out only through the contact/information request form, subscription to promotional and recruitment newsletters.

Renaissance São Paulo Hotel is solely responsible for the collection and processing of personal data carried out through this website, the personal data collected being essential to ensure the identity of the person to be contacted by Renaissance São Paulo Hotel and strictly necessary for the purposes described.

The data provided will be treated with security and confidentiality guarantees required by the General Data Protection Regulation and other applicable legislation.

If Renaissance São Paulo Hotel intends to use the data provided to it for a purpose other than the one for which it received authorization, it will request authorization for that specific use.

IV. Data Subject Rights:

The Data Subject is guaranteed the exercise of the following rights:

1. Right of access: right to obtain confirmation from Renaissance São Paulo Hotel that the personal data concerning you are (or are not) the object of treatment and, if so, the right to access your personal data and such information. as (i) the purposes of data processing; (ii) the categories of personal data in question; (iii) the recipients or categories of recipients to whom the personal data has been or will be disclosed, and whether these recipients are established in third countries or belonging to international organizations; (iv) the envisaged period of storage of personal data, or, if this is not possible, the criteria used to establish this period.

2. Right of rectification: right to obtain from Renaissance São Paulo Hotel the rectification of inaccurate personal data concerning you. As the data is incomplete, the data subject has the right to have his/her personal data completed, by means of an additional declaration.

3. Right of opposition: right to object at any time, for reasons related to your particular situation, to the processing of personal data concerning you, if the processing is necessary for the purposes of the legitimate interests pursued by Renaissance São Paulo Hotel or by third parties, unless the interests or fundamental rights and freedoms of the data subject prevail that require the protection of personal data, or for the purposes of declaring, exercising or defending a right in a judicial process. If and when personal data are processed for the purposes of direct marketing, the data subject has the right to object at any time to the processing of personal data concerning him for the purposes of said purpose.

4. Right to data erasure: right to obtain from Renaissance São Paulo Hotel the erasure of your personal data, if (i) the personal data is no longer necessary for the purpose that motivated its collection or treatment; or if (ii) withdraw consent, if this is the only basis for processing the data; or if (iii) there is no other legal basis for such treatment; or if (iv) exercising the right to oppose treatment there are no legitimate interests that prevail and justify the treatment; or if (v) the personal data was processed unlawfully; or if (vi) the personal data have to be erased in order to comply with a legal obligation arising from Union law or from a Member State to which the controller is subject.

5. Right to portability: right to receive personal data concerning you and which you have provided, in a structured, commonly used and machine-readable format, and the right to transmit such data to another controller if: (a) the treatment is based on consent or a contract concluded between the data subject and the person responsible for the treatment, and if (b) the treatment is carried out by automated means, whenever this is technically possible.

6. Right to limitation of treatment: right to obtain from Renaissance São Paulo Hotel the limitation of treatment, if (i) you contest the accuracy of personal data, during a period that allows the person responsible for the treatment to verify its accuracy; or if (ii) the processing is unlawful and the data subject opposes the erasure of personal data and requests, in return, the limitation of its use; or if (iii) the data controller no longer needs the personal data for processing purposes, but such data is required by the data subject for the purposes of declaring, exercising or defending a right in a legal proceeding; or if (iv) having exercised the right of opposition, until it is verified that the legitimate reasons of the controller prevail over those of the data subject.

V. Way of exercising the Data Subject's rights:

The Data Subject may exercise any of his rights, identified above, by contacting Renaissance São Paulo Hotel preferably, via the email hotel.saopaulo@renaissancehotels.com, stating in the subject "Personal data" identifying in the subject the Right that exercise. The Data Subject also has the right to complain to the National Data Protection Authority - ANPD.

SAW. Retention period of the collected data:

The personal data collected on this website will be kept for the period of time strictly necessary for the purpose that determines its use, up to a limit of 2 years, and Renaissance São Paulo Hotel may keep them for different determined periods if other interactions are established that result. the conclusion of a contract between the data subject and Renaissance São Paulo Hotel, or the need for data processing arises from other legal purposes.

VII. Sharing information with third parties:

This website, by default, does not share personal data with third parties.

However, if the visitor, user or customer performs any operation that involves sharing their data with third parties, they will be duly informed of this, being also informed of the identity of the third recipients and the purpose of processing the shared data.

In the case of sharing personal data under the terms described, the data will only be communicated if the visitor has given his consent, namely through confirmation of access to a certain operation that involves the sharing of data, after having been informed of this or if sharing is necessary to fulfill contractual and/or legal obligations.

VIII. Minority:

No information may be submitted through this website by minors. If you are a minor, the consent of your parents or legal representatives is required.

Renaissance São Paulo Hotel reserves the right to change its privacy policy to adapt it to legislative or jurisprudential changes, so it is advisable to read this document carefully. Any change to the Privacy Policy will always be available on this website and is valid from its publication on it.

IX. Changes to the Privacy Policy:

If you have any questions about our Privacy Policy, please contact us at hotel.saopaulo@renaissancehotels.com

Cookie Policy

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Use of Cookies:

Our company uses cookies, which are records of activities collected while browsing our systems and web pages. This procedure aims to allow a better user experience.

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In compliance with the requirement of Law 13.709/18 General Data Protection Law (LGPD), I understand and consent that my personal data, name, RG, CPF, Address, E-mail, Telephone, will be used for the purposes of customer registration and operation. Of marketing.

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I may choose to withdraw this consent, at any time, by contacting the data manager of Renaissance São Paulo Hotel at hotel.saopaulo@renaissancehotels.com

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Consent Form

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Important: The term below is an example of a consent form.

For use, it is important to update it with information on how the personal data will be used.

Term of consent for storage and processing of personal data in accordance with the LGPD

This document aims to record the free, informed and unequivocal expression by which the holder agrees to the processing of their personal data for a specific purpose, in accordance with Law No. 13.709 - General Law for the Protection of Personal Data (LGPD).

We inform you that we collect your personal data (CPF, Name, Telephone, E-mail, Address) for Tax Coupon, Control of sales by customers within the tool, Orders made by Delivery. Your personal data will be stored and preserved for an indefinite period; Customer data is recorded in the system and can be anonymized at any time, as long as the customer requests it.

You may, at any time:

Have access to information on the form and duration of processing of your data on our platform;

Request the update or correction of your data;

Request the deletion of your processed personal data and revocation of consent, under the terms of the Law.

Requests and questions about the treatment and elimination of your data must be made through [enter your email or telephone].

If you ACCEPT your Personal Data to be collected, please agree to this notice

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Delivery Policies

​ Shipping Purchase for gift

The purchased product will be delivered in the form of a voucher and must be used within the estimated period. The voucher must be sent within an average period of up to 5 working days. If you do not receive it within this period, please contact our center.

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Exchange, Return and Withdrawal Policy

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We respect the Consumer Protection Code. Check the full text on the IDEC website.

In case of withdrawal:

We work to make you fully satisfied with our services. But if for any reason you want to cancel the purchase, you must ask us within seven calendar days from the date of confirmation of payment. The request must be made by email to hotel.saopaulo@renaissancehotels.com, containing the order number and name of the person responsible for the purchase. We will then send you an email with confirmation of the chargeback on your card, made on your card statement.

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Warranty Conditions:

Our guarantee covers ONLY products purchased through the RenaissanceSãoPauloHotel.com virtual store, upon presentation of confirmation emails, purchase code and proof of payment.

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Renaissance do Brasil Hotelaria Ltda.
64,089,824/0003-24

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Renaissance São Paulo Hotel 2021 - All rights reserved.

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Company Name: Renaissance do Brasil Hotelaria Ltda.

Business Address: Al. Santos, 2233. São Paulo, SP, Brazil. CEP: 01419-002  

CNPJ: 64,089,824/0003-24